Dentistry at the cross renovation – Case Study

Renovating a High-Rise Dental Practice in Two Stages, Without a Single Day Closed
Dentistry at the Cross | Potts Point, NSW | Dr. Jass Kaur

 

THE ASK: Renovate all 4 surgery rooms and the waiting area of an established practice inside a Potts Point high-rise. THE CATCH: The practice couldn’t close, not even for a day.

 

The Setting
Dentistry at the Cross operates on a high floor of a high-rise building in Potts Point — a location that brings its own logistics on top of the usual renovation challenge: lift access, building management approvals, and a footprint that can’t simply expand outward the way a ground-floor retail practice might. Dr. Jass Kaur needed all four surgery rooms and the waiting area brought up to a high-end, patient-centric standard, without asking patients to go elsewhere while it happened.

 

The Solution: Splitting the Build in Two
Rather than attempt all four rooms at once — which would have meant closing the practice or crippling its day-to-day capacity — Newarc Edge staged the renovation into two sequential phases, each timed to keep half the practice fully operational at all times.

Stage One — Surgery Rooms 1 & 2
The first two surgery rooms were renovated while the remaining two rooms kept the practice running. Patients continued to be seen throughout, with construction contained and sequenced to avoid clinical areas still in use.

Stage Two — Surgery Rooms 3 & 4, Plus the Waiting Area
With the first two rooms complete and back in service, the team moved through to the remaining two surgery rooms and the waiting area — again without interrupting the practice’s ability to see patients.

 

The full two-stage renovation was completed in 4 weeks.
Working Inside a High-Rise
Renovating inside an occupied high-rise building adds a layer most ground-floor fit-outs don’t deal with: material deliveries via lift, tighter after-hours access windows, and coordination with building management on top of the practice’s own operating hours. Newarc Edge managed this alongside the two-stage build sequence, keeping deliveries and trade access aligned with both the building’s rules and the practice’s need to stay open.
Over 80% of the materials used throughout were Australian-made, chosen to support local industry while meeting the standard required of a working clinical space.

 

The Result
Dentistry at the Cross now has all four surgery rooms and its waiting area fully renovated to a high-end, patient-centric standard — delivered in two coordinated stages over 4 weeks, with the practice never closing its doors once.

 

“Renovating around a live practice always sounds risky, but Newarc Edge made the staged approach genuinely seamless. We never had to turn patients away, and by the time each stage finished, you’d never have known half the practice had just been rebuilt. Four weeks, two stages, zero disruption — exactly what we needed in a building like ours.”
Dr. Jass Kaur
Dentistry at the Cross